Bannerlessfreewebhosting Hosting

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Payments Policy

All clients payments for Bannerlessfreewebhosting Hosting services are managed by our client manager software located at: http://clients.bannerlessfreewebhosting.com and then the payments will go to our payments e-mail address which is payments[at]bannerlessfreewebhosting[dot]com. We currently accept PayPal & AlertPay.

Payments go to the Bannerlessfreewebhosting Hosting account, of which your service payments will go into the account, and will be used to fund the hosting services. If you have ordered one of our VPS or Dedicated plans, your payment is sent to us, and then sent to our Reseller Server Provider.

You can also donate to us by directly sending money to: payments[at]bannerlessfreewebhosting[dot]com. Donating to the host will allow us to buy extra features and upgrade our server and now you can also gain credit to your client account funding so you can use your donation to get upgrades to your hosting account.

Also, if you are after a certain feature, and wish to donate to us in order to get the feature, we will happily credit your client account with the amount we receive.

Payment of Invoices

We offer payments of our invoices in three currencies: GBP and USD . GBP is the main currency used at Bannerlessfreewebhosting Hosting and all payments are converted over to GBP when being paid. If you would like us to add your currency, please submit a support ticket to the billing department by clicking here.

All hosting plan payments are pro-rated to the 1st of each month. This means that you will be charged on the date on the initial order, and on the 1st. Ordering 5 days before the pro-rated date, will include the invoice for the following month.

Your invoice will be sent to you on different days before the payment due date, depending on the billing cycle.

  • The monthly billing cycle will generate your invoice 15 days before the due date
  • The quarterly billing cycle will generate your invoice 20 days before the due date
  • The semi-annually billing cycle will generate your invoice 25 days before the due date
  • The annually billing cycle will generate your invoice 30 days before the due date
  • The billing cycle for your domain will generate your invoice 30 days before the due date

If after 7 days you have not paid the invoice, you will be sent a reminder to pay it. If you manage to miss your payment date, you will be reminded 1, 4 and 7 days after the payment due date. Once your payment is overdue, you will be given an extra day to pay before being suspended.

Failure to still pay your hosting bill after being suspended will result in receiving an extra 25.00 on your invoice as a late payment & suspension unlock fee. If you still fail to pay your hosting bill, your account will be terminated after 28 days of non-payment. We will be unable to restore your hosting account to how it was before getting suspended.

If you find that there comes a time where you will need some extra time to pay or you will be unable to pay, we will happily extend your time in which to make the payment for your hosting service. Failure to notify us of any payment problems may result in an account suspension and/or termination.

Domain Payments

Domains registered with us are processed within 24 hours of receiving payment and are non-refundable. In the event that your selected domain suddenly becomes unavailable because someone else has beat us to the domain registration, we will either offer you the choice to register another domain up to the same value of the original desired domain or provide you with a full refund for the domain.

Included in the domain registration package is DNS Management and optional ID Protection at an additional cost. ID Protection is not available for all domains, and any domains that do not provide this service, the option will be unavailable to select.

If you would like to transfer your domain away from us to another registrar, you can do so by paying a fixed release fee of 15.00 and we will then provide you with the EEP code to perform the transfer. You cannot transfer your domain during the first 60 days from its initial registration date, within 60 days after a transfer, or if the domain is due for renewal within the next 60 days.

Should you miss your domain renewal payment, your domain may be parked up, and have the WHOIS details changed by the registrar, so you are no longer listed as the owner of the expired domain for up to 27 days. This period is called the "reactivation period" and you are not obliged to renew the domain if you no longer want it.

Should you still fail to renew your domain after the reactivation period, your domain will then go into what is called the "Redemption Grace Period" ("RGP"). This period will usually last between 30-42 days, and the domain registrar may, or may not place your domain into this period, at it's sole discretion. To retrieve your domain out of the RGP, it will cost a fixed fee of 200.00, plus any registration fees and that the registrar does not have to contact you or us regarding the discontinuation of the registration services.

Should you still fail to act upon your domain whilst being in the RGP, the domain name will then be designated as being in the "Extended Redemption Grace Period" ("ERGP"), and you will be allowed to assume, during the first 120 days of the then extant registration term, complete management of the domain name services, including the right to control the DNS settings, provided that you pay a fixed fee of 200.00 plus any registration fees. After the end of the 120-day period, if you do not exercise your rights under this provision, you agree that you have abandoned the domain name services, and relinquish all rights and use of the domain name services.

You may recover the domain name registration services for a period of up to 40 days after the end of the reactivation period, as such reactivation period applied to you. Failure to do so, might mean that your domain may be auctioned off or be made available for re-registration. You agree that the registrar does not have to contact you or alert you that the domain name registration services are or were auctioned off. You also acknowledge that the registrar does have to pay you any of the proceeds, if any, that may be earned as a result of such an auction.

Suspension Release (Late Fee) & Backup/Restoration Costs

If your account is suspended for non-payment, the only way you will be able to obtain your backup of your account, and your reseller, is by paying your due invoice. Should any other account on the server be suspended, either for late payment or any Legal Terms violations, you may be charged a 25.00 fixed release fee to gain access back to your account. If your account is suspended for non-payment, the late fee is automatically included into your invoice and you will have to pay this, along with the invoiced amount for your account to gain back access.

If your authorised reseller provider has been suspended, and you wish to get a backup of your account, please register with us and then contact us explaining your situation and arrange the release of your account.

Backups are free to generate for the lifetime of your account, or up until you hit 15,000 Inodes. Should your account exceed 15,000 Inodes, the full backup & home directory backup generation options will be disabled. You will then be unable to create these types of backups in your cPanel and you will have to contact our support department to schedule a manual backup for you.

If you wish to restore your account from a full backup point you created, you can do so by contacting our support department to perform the restore for you. You can also perform partial restores of your Home Directory, MySQL databases, Email Forwarders & Email Filters.

Should you wish to restore your account from one of our server backup points, please contact us for a quote. In the event of an account error on our side, we will restore your account from one of our backup points for free.

Hosting Account Cancellations, Suspensions & Terminations

If you wish to cancel your hosting service, you can request cancellation at any time, via the clients portal by going to the following:

Client Area > My Services > click on the product details button (viewdetails) and click on request cancellation.

From there you can either request an immediate cancellation or have your account cancelled after your billing period has ended. If you have ordered a server with us, you MUST cancel your server at least 14 days before your next due date in order to provide enough notice to our Reseller Server Provider.

Also, if you have subscribed to payments with us, please check that your subscription has been cancelled on your end as well as on our end, to ensure that you do not get any unwanted invoices or money deducted payments for unwanted services as we will be unable to refund you any lost money.

Cancellation requests for your hosting account must be made via the cancellation requests form. If you wish to cancel one of your add-ons, please submit a support ticket to the billing department.

Payment Refunds & Credits

We will happily offer you a 14 day money back guarantee, and will refund you your money if you are not happy with our service or if would like to cancel your hosting account. You can also have a 5 day money back guarantee on your cPanl-VPS server. If you have ordered a domain, cPanel-Dedicated server, or any add-ons with us, then unfortunately you are not eligible for a refund.

You also cannot get a refund if your account was suspended and/or terminated for a violation of any of our Legal Terms.

Upon request of a downgrade of your hosting plan, we will credit you with the difference of price to your client account. If you have any questions regarding downgrades, you should contact us for more information.

If you think that we are not upholding our side of our bargain, or are not meeting the high standards of our hosting quality, we will then credit your account with a reasonable amount, pending an investigation into the problem related to your account and/or server and ensure it does not happen again as per our: Service Level Agreement.

Fraudulent Use of your Client Account

Bannerlessfreewebhosting Hosting accepts no responsibility over hackings of email accounts, leading to logins & requested cancellations of your hosting & client account, but we will always ensure that we check the last login IP & ISP of your client account and send out support tickets and/or emails to confirm your cancellation request, to ensure the request is genuine.

If we see anything suspicious or someone pretending to be you, or you think someone is pretending to be you, we will immediately ban the users IP from the client area and/or server for fraudulent use of our services.

Disruptions or fraudulent use of our services which you ordered will be subject to further investigations regarding the matter, of which we will keep you informed at all times and will also be passed onto any third parties relating to the issues.

By signing up to our services, you agree to all of the above terms, and that they are subject to change with or without any prior notice, so it is your responsibility to check them regularly for updates.